Customer Care

Refund Policy

Returns or exchanges must be made within 15 days of your purchase. It is important that you contact us as soon as possible if there is a problem with your order. After 15 days, we can’t offer you a refund or exchange. There are no refunds on bras, comfort pads or art items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also include the original packaging.

To complete your return, we require a receipt or proof of purchase.

Items not eligible for return

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error

-Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopprosthetics.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for a different size or colour, send us an email at info@shopprosthetics.com.

Shipping

To return your product, you should mail your product to: 1-1924 Main Street, Winnipeg Manitoba  R2V2B2, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@shopprosthetics.com or mailing us at:

Shop Prosthetics

1-1924 Main Street, Winnipeg, Manitoba R2V2B2, CANADA

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@shopprosthetics.com or by mail at

Shop Prosthetics

[Re: Privacy Compliance Officer]

1-1924 Main Street Winnipeg,Manitoba R2V2B2, Canada

Sizing Chart

Stretchy Bra Sizing

 Our size Approx. Bra Size
X-small 32
small 34-36
medium 36-38
large 38-40
X-large 40-42

 

Breast Prosthetics Measurement Chart

 Cup size Our Size

Approx. Side to Side Measurement

Approx. Top to Bottom Measurement

 

A cup

Small A

Full A

6.5 in (17 cm)

7 in (18 cm)

6.25 in (16 cm)

6.25 in (16 cm)

B cup

Small B

Full B

7.5 in (19 cm)

8 in (20 cm)

7 in (18 cm)

7.5 in (19 cm)

C cup

Small C

Full C

8.5 in (21 cm)

8.75 in (22 cm)

8 in (20 cm)

8.25 in (21 cm)

D cup

Small D

Full D

9.25 in (24 cm)

9 in (23 cm)

8 in (20 cm)

8.75 in (22 cm)

DD cup

 Full DD

 9.75 in (25 cm) 10.5 in (27 cm)